Learn the Clock for Kids Support
Need help with Learn the Clock for Kids?
Email oddbjorn@fablelabs.no if something is not working or you have a question about the app. We reply by email.
Frequently asked questions
How do I turn the sound off?
Tap the speaker button in the app. Your sound preference is remembered the next time you open it.
How do I restore Full Unlock?
Open the Full Unlock screen and tap Restore Purchases. Use the same Apple Account that made the original purchase. Apple does not charge you again for restoring it.
Can children use the app offline?
Yes. The learning games and calm narration are stored on the device and work without an internet connection. An internet connection is only needed when buying or restoring Full Unlock through Apple.
Does the app collect personal data?
Learn the Clock for Kids does not require an account and does not include advertising or analytics. Learning progress and settings stay on the device. If you email us for support, we receive only the information you choose to send. Read the Fable Labs Privacy Policy for more information about contacting us through the website.
My purchase did not unlock the app. What should I do?
First, make sure the purchase completed in Apple’s payment sheet. Then reopen the Full Unlock screen and tap Restore Purchases. Confirm that the phone is signed in to the Apple Account that made the purchase and that it has an internet connection. If access is still locked, email us with your device model, iOS version, and app version. Please do not send payment details or passwords.
Helpful details for a bug report
- What you were trying to do
- What happened instead
- Your iPhone model and iOS version
- The app version, if you know it
- A screenshot, if the problem is visible
Email oddbjorn@fablelabs.no or use the form below.